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Why Manage Conflict?
“Every solution starts with the awareness of a problem”.
Most companies strategy for Conflict Management is symptomatic intervention, a costly solution. Provide your employees with pro-active core competencies for managing workplace conflict to recognize and resolve conflicts early, before they escalate into expensive grievances, lawsuits, and other formal disputes.
Conflict management is a key strategic function of every organization, so it should be an intentional, conscious one — not left to chance. The unnecessary costs and increased risks are too great to ignore any longer. See Business Case.
What is your company's strategy for managing conflict? Every organization has a conflict management strategy, but few know what it is. It is imbedded in the organization's structure and culture, and the competencies of employees to resolve and prevent workplace conflicts. We'll show you how to find out. We can also analyze the conflict management strategy that is currently imbedded in your organization's culture
Establish baseline measures of conflict in your organization. Make conservative estimates of the eight cost factors — it's not necessary to exaggerate the impact of conflict to produce eye-opening, and perhaps disturbing results. Comparison studies can be designed to assess different parts of your organization and/or an aggregate plus ROI calculation.
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