|
Step 2 - Facilitation / Training
Most companies strategy for Conflict Management is symptomatic intervention, a costly solution. Provide your employees with pro-active core competencies for managing workplace conflict to recognize and resolve conflicts early, before they escalate into expensive grievances, lawsuits, and other formal disputes.
“Managing Workplace Conflict” Training Modules Click links for complete details of each module.
- Module 1: Necessary Knowledge
Establishing the Core Competencies
- Module 2: - Self Mediation - A core workplace competency.
How to Resolve Conflict with Others: The Self-as-Mediator SeminarTM consists of Modules 1 and 2, and is designed for all employees, regardless of supervisory responsibilities.
- Module 3: Manager as Mediator - A core leadership competency.
How to Mediate Employee Conflict: The Manager-as-Mediator SeminarTM consists of Modules 1 and 3 (Module 2 is recommended but optional), and is designed for supervisors, managers, team leaders, and human resource professionals.
|