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Corporate Facilitation
& Training for:

Managing
Workplace Conflict,

Manager as Mediator,
Self Mediation,
Managing Differences

Personal Coaching for
Individuals & Public
Workshops, Seminars

The Relating Institute - Measurable Solutions for
Employee Retention and Interpersonal Conflict Resolution
“How to Build Better Relationships at Work and Home”

Module 2: Successful Conflict Conversations
Self Mediation: How to Resolve Conflict with Others

• Learn a practical communication tool (Self Mediation) for conducting Successful Conflict Conversations — a core workplace competency based on the insights you gained in Necessary Knowledge. Empowered with this technique, you will be able to take effective action to resolve most conflicts between yourself and others.
• Goals:
• To learn when to use Self Mediation
• To learn how to use Self Mediation
• To learn when not to use Self Mediation
• Key elements:
• What, When, and Why
  ~ What is Self Mediation
  ~ When to use Self Mediation
  ~ Deciding to use Self Mediation
  ~ Preparing the issue statement
• How to Perform Self Mediation
  ~ Step 1: Find a time to talk
  Video observation, skill practice
  ~ Step 2: Plan the context
  ~ Step 3: Talk it out
  Video observation, skill practice
  ~ Step 4: Make a deal
  Video observation, skill practice
• Your Personal Action Plan

Contact us today to receive a free introductory consulting session on
Measuring the Financial Cost of Conflict in your Organization
and calculating Your Return on Investment (ROI)
for “Managing Workplace Conflict” Training

Copyright - 2005 - 2007 The Relating Institute

 

Some Content
Adapted by permission of Dana Mediation Institute, Inc.