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Corporate Facilitation
& Training for:

Managing
Workplace Conflict,

Manager as Mediator,
Self Mediation,
Managing Differences

Personal Coaching for
Individuals & Public
Workshops, Seminars

 

The Relating Institute - Measurable Solutions for
Employee Retention and Interpersonal Conflict Resolution
“How to Build Better Relationships at Work and Home”

Module 1: Necessary Knowledge
Establishing the Core Competencies

  • Necessary Knowledge is a prerequisite to Module 2: Successful Conflict Conversations and to Module 3: Third-Party Resolutions.
  • Goals:
    • To learn to think strategically about conflict, rather than react blindly to it.
    • To create a mental map for using the communication tools you will learn in Modules 2 and/or 3.
  • Key elements:
    • The Big Picture
      ~ The three conflict management systems
      ~ The universal structure of conflict
      ~ Professional and self-help mediation
    • Beyond Common Sense: The Nature of Conflict
      ~ Discovering our Wrong Reflexes
      ~ The Retaliatory Cycle
      ~ Video: Seeing the cycle, defining conflict, recognizing its costs
      ~ Levels of conflict
    • Why Mediation Works: The Magic within the Method
      ~ The Conciliatory Cycle
      ~ The Conflict Mountain
      ~ The Forces toward Harmony
      ~ A Paradigm Shift
    • Preparing to Take Action

Contact us today to receive a free introductory consulting session on
Measuring the Financial Cost of Conflict in your Organization
and calculating Your Return on Investment (ROI)
for “Managing Workplace Conflict” Training

Copyright - 2005 - 2007 The Relating Institute

 

Some Content
Adapted by permission of Dana Mediation Institute, Inc.