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Corporate Facilitation
& Training for:

Managing
Workplace Conflict,

Manager as Mediator,
Self Mediation,
Managing Differences

Personal Coaching for
Individuals & Public
Workshops, Seminars

The Relating Institute - Measurable Solutions for
Employee Retention and Interpersonal Conflict Resolution
“How to Build Better Relationships at Work and Home”

How to Mediate Employee Conflict
Helping good employees do good work together.
The Manager-as-Mediator Seminar
A core leadership competency.

"In the life cycle of every conflict, there is a point
when it's large enough to be recognized,
but small enough to be resolved."

Overview:

   Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

     Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.

     The Manager-as-Mediator Seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Learning Objectives

• Determine WHEN problems can best be solved by Managerial Mediation
• Prepare the best CONTEXT for a mediation meeting
• Perform the three PRIMARY TASKS of the manager-as-mediator
• Negotiate agreements to PREVENT RECURRENCE

Topic Outline:

• The manager-as-mediator — a better way to handle communication problems and personality clashes
• Consequences of conflict — measuring the dollar cost of conflict in your organization
• Types of conflict — boss-employee, employee-boss, and employee-employee
• When managerial mediation works — and when it won't
• Preliminary meetings with employees — the surprising purpose of "getting the facts"
• Managing the context — mostly common sense, but vitally important and often overlooked
• The three tasks of the manager-as-mediator — made simple and practical
• Contracting for agreement — making deals that stick
• Video demonstration — how to mediate as a manager or team leader
• Practice by learners — constructive, guided feedback to build practical skills

Seminar Modules:

     The topics above are addressed within modules that allow flexibility in scheduling and meeting client learning needs. Each module contains approximately four hours of instruction. Click each Module to view detailed seminar content.

• Module 1:  Necessary Knowledge
  Preparing to take effective action
• Module 2:  Successful Conflict Conversations*
  Self-mediation, a core workplace competency
• Module 3:  Third-party Resolutions
  Managerial Mediation, a core leadership competency

* Module 2 is optional in the Manager-as-Mediator Seminar. Successful Conflict Conversations is the primary content of the Self-as-Mediator Seminar, the course for all staff, including managers.

Who Should Attend:

     The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.

Seminar Materials:

Every seminar participant receives:

• The primary source book: Managing Differences:
  How to Build Better Relationships at Work and Home
  (third edition) by Dr. Daniel Dana.
• Workbook: A multi-volume step-by-step individualized guide for using new skills on the job.

Contact us today to receive a free introductory consulting session on
Measuring the Financial Cost of Conflict in your Organization
and calculating Your Return on Investment (ROI)
for “Managing Workplace Conflict” Training

Copyright - 2005 - 2007 The Relating Institute

 

Some Content
Adapted by permission of Dana Mediation Institute, Inc.