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Corporate Facilitation
& Training for:

Managing
Workplace Conflict,

Manager as Mediator,
Self Mediation,
Managing Differences

Personal Coaching for
Individuals & Public
Workshops, Seminars

The Relating Institute - Measurable Solutions for
Employee Retention and Interpersonal Conflict Resolution
“How to Build Better Relationships at Work and Home”

Module 3: Third-Party Resolutions
Managerial Mediation: How to Mediate Conflicts between Others

• Learn a powerful communication tool (Managerial Mediation) to help others resolve their conflicts — a core competency for every supervisor, manager, team leader, and human resource specialist.
• Goals:
• To learn when to use Managerial Mediation
• To learn how to use Managerial Mediation
• To learn when not to use Managerial Mediation
• Key elements:
• What, When, and Why
  ~ What is Managerial Mediation
  ~ When to use Managerial Mediation
• How to Perform Managerial Mediation
  ~ Step 1: Decide to mediate
  ~ Step 2: Hold preliminary meetings
  Video observation
  ~ Step 3: Plan the context
  ~ Step 4: Hold three-way meeting
  Video observation, skill practice
  ~ Step 5: Follow-up
  Video observation, skill practice
• The Key
• Your Personal Action Plan

Contact us today to receive a free introductory consulting session on
Measuring the Financial Cost of Conflict in your Organization
and calculating Your Return on Investment (ROI)
for “Managing Workplace Conflict” Training

Copyright - 2005 - 2007 The Relating Institute

 

Some Content
Adapted by permission of Dana Mediation Institute, Inc.