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Corporate Facilitation
& Training for:

Managing
Workplace Conflict,

Manager as Mediator,
Self Mediation,
Managing Differences

Personal Coaching for
Individuals & Public
Workshops, Seminars

 

The Relating Institute - Measurable Solutions for
Employee Retention and Interpersonal Conflict Resolution
“How to Build Better Relationships at Work and Home”

The Hidden Cost Factors of Preventable Conflict

  • Factor 1: Wasted time
    - salary/benefits per hour/day (150%)
  • Factor 2: Reduced decision quality
    - any decision made by you and/or others,
    independently or jointly, affected by the conflict
     
  • Factor 3: Loss of skilled employees - Turnover / Retention
    - cost of loss of human resource (150% of total annual compensation)
    Exit interviews reveal that chronic unresolved interpersonal conflict acts as a decisive factor in at least 50% of all involuntary departures, with the probable exception of staff reductions due to downsizing, restructuring and corporate raiding. Raytheon Corporation determined that replacing an engineer costs 150% of his/her total annual compensation.
       Preventing just one single incidence of staff turnover would provide an ROI of the “Managing Workplace Conflict ” training many times over. Most people determine their ROI to be at least 1000% (i.e., cost savings are at least ten times the cost of training).
     
  • Factor 4:  Restructuring
    - inefficiency of work redesigned
     to accommodate conflict
  • Factor 5:  Sabotage/theft/damage
    - equipment, work processes, reputations
  • Factor 6:  Lowered job motivation
    - reduced performance/productivity
    - % reduction times salary
  • Factor 7:  Lost work time
    - number of days lost at prorated daily salary
  • Factor 8:  Health Costs
    - stress related
    - insurance premiums linked to rate of claims
     

Contact us today to receive a free introductory consulting session on
Measuring the Financial Cost of Conflict in your Organization
and calculating Your Return on Investment (ROI)
for “Managing Workplace Conflict” Training

Copyright - 2005 - 2007 The Relating Institute

 

Some Content
Adapted by permission of Dana Mediation Institute, Inc.